Papersmiths Limited

Papersmiths is an offices and supplies business with a dedicated Brighton shop and customer service team. The company maintains a direct customer support function alongside its retail operation, creating a clear point of contact for enquiries connected with its day-to-day business. Its Brighton presence forms the operational base for customer service activity and local shop communications.

The business is organised with a separate head office function, distinct from the Brighton shop and customer service team. Head office correspondence is managed through the company’s central online contact channel, while telephone enquiries are handled by the Brighton team. This division separates customer service responsibilities from head office administration and gives Papersmiths a defined structure for managing retail and corporate communications.