Retailers Are Betting Big on Shopping Chatbots

Online shopping is starting to look very different. Instead of typing into a search bar and sifting through endless results, people are beginning to rely on AI agents that learn their tastes and guide them through choices in a far more personal way. It raises a real question about whether this is the next big shift in how we shop, as traditional search gives way to something that feels more like a digital concierge than a search engine.